Toolkit Here are the tools we use a lot. There is no magic tool that works for every project and in any case, think “people over tools”. However, here are some awesome resources that have been helpful in the past and most of them are free! Surveys and feedback Google forms Hot Jar Microsoft Forms Consent kit Video interviews Microsoft Stream Slack Zoom Whereby Google Meet Planning a project TrelloShows tasks, who they are assigned to, as well as what has already been done to them MiroFor whiteboarding, planning and managing agile workflows. Google DocsAllows real-time collaboration, tracking changes, auto saving and exporting. Workshop activities MentiTimed audience quiz with results displayed in real time GamestormingA set of co-creation tools used by innovators around the world JourneyMapReal-time mapping in game or in a web browser as you explore MiroEnables distributed teams to work effectively together Draw.ioCreate flowcharts, process diagrams, org charts, and much more NOPE analysisExplore the needs, opportunities, pain points and everything else Service Design ToolsThe open collection of tools and tutorials that helps dealing with complex design challenges Photos, illustrations and icons Noun projectVersatile icons and images for everything This person does not existAI imagined portraits PixabayStunning free images and royalty free stock Content writing Google writing guide: For text that is understandable by anyone, anywhere, regardless of their culture or language. Plain English guides: A series of guides, and a tool to inspect webpages. Hemingway Editor: Makes your writing bold and clear. Go to resources