Digital collective

SERVICE DESIGN COMMUNITY OF PRACTICE

Toolkit

Here are the tools we use a lot. There is no magic tool that works for every project and in any case, think “people over tools”. However, here are some awesome resources that have been helpful in the past and most of them are free!

Surveys and feedback

Google forms

Hot Jar

Microsoft Forms

Consent kit

Video interviews

Microsoft Stream
Slack
Zoom
Whereby
Google Meet

Planning a project

Trello

Shows tasks, who they are assigned to, as well as what has already been done to them

Miro

For whiteboarding, planning and managing agile workflows.

Google Docs

Allows real-time collaboration, tracking changes, auto saving and exporting.

Workshop activities

Menti

Timed audience quiz with results displayed in real time

Gamestorming

A set of co-creation tools used by innovators around the world

JourneyMap

Real-time mapping in game or in a web browser as you explore

Miro

Enables distributed teams to work effectively together

Draw.io

Create flowcharts, process diagrams, org charts, and much more

NOPE analysis

Explore the needs, opportunities, pain points and everything else

Service Design Tools

The open collection of tools and tutorials that helps dealing with complex design challenges

Photos, illustrations and icons

Noun project

Versatile icons and images for everything

This person does not exist

AI imagined portraits

Pixabay

Stunning free images and royalty free stock

Content writing

Google writing guide: For text that is understandable by anyone, anywhere, regardless of their culture or language.
Plain English guides: A series of guides, and a tool to inspect webpages.
Hemingway Editor: Makes your writing bold and clear.
Go to resources