Digital collective

SERVICE DESIGN COMMUNITY OF PRACTICE

Resources

Here is our selection of resources for service designers

Books

Good Services: How to design services that work

Lou Downe lays out the essential principles for building services, describing the common elements within all services that mean they either work for users or don’t.

Change by Design: How Design thinking transforms organisations and inspires innovation. – Tim Brown

The Innovation Delusion: How our obsession with the new has disrupted the work that matters most. – Andrew L. Russell and Lee Vinsel

Transform: A rebel’s guide for digital transformation. – Gerry McGovern 

Change by Design: How Design thinking transforms organisations and inspires innovation. – Tim Brown
Change by Design: How Design thinking transforms organisations and inspires innovation. – Tim Brown

Transform: A rebel’s guide for digital transformation. – Gerry McGovern 

Magazines and blogs

Service design magazine

Down to earth tips to make the customer experience of your service suck less.

Presentations and talks and events

What Prototyping is, why we should do it, what we can prototype and how to prototype.

Training

Human Centred Design

+Acumen Prototyping

Future Learn

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