Resources
Here is our selection of resources for service designers
Books
Good Services: How to design services that work
Lou Downe lays out the essential principles for building services, describing the common elements within all services that mean they either work for users or don’t.
Change by Design: How Design thinking transforms organisations and inspires innovation. – Tim Brown
The Innovation Delusion: How our obsession with the new has disrupted the work that matters most. – Andrew L. Russell and Lee Vinsel
Transform: A rebel’s guide for digital transformation. – Gerry McGovern
Universal principles of Design: cross-disciplinary encyclopedia covering 125 laws, guidelines, human biases, and general considerations important to successful design. – William Lidwell
Emotional Design: Why attractive things work better and other crucial insights into human-centered design. – Donald Norman
Magazines and blogs
Service design magazine
Down to earth tips to make the customer experience of your service suck less.
Presentations, talks and events
Training
Human Centred Design
+Acumen Prototyping
Future Learn
Other cool stuff
Wide ranging places to have fun, learn, contribute and grow. Expand your knowledge and participation in this new and exiting future!
CrowdSource
Crowdsource gathers your feedback, and feedback from others around the world, to design products that represent people and cultures everywhere.
TensorFlow
A library for machine learning in JavaScript
Usability Hub
A remote user research platform that takes the guesswork out of design decisions by validating them with real users