Resources
Here is our selection of resources for service designers
Books
Good Services: How to design services that work
Lou Downe lays out the essential principles for building services, describing the common elements within all services that mean they either work for users or don’t.
Change by Design: How Design thinking transforms organisations and inspires innovation. – Tim Brown
The Innovation Delusion: How our obsession with the new has disrupted the work that matters most. – Andrew L. Russell and Lee Vinsel
Transform: A rebel’s guide for digital transformation. – Gerry McGovern
Change by Design: How Design thinking transforms organisations and inspires innovation. – Tim Brown
Change by Design: How Design thinking transforms organisations and inspires innovation. – Tim Brown
Transform: A rebel’s guide for digital transformation. – Gerry McGovern
Magazines and blogs
Service design magazine
Down to earth tips to make the customer experience of your service suck less.
Presentations and talks and events
Training
Human Centred Design
+Acumen Prototyping
Future Learn
