Here is our selection of resources for service designers
Books
Good Services: How to design services that work
Lou Downe lays out the essential principles for building services, describing the common elements within all services that mean they either work for users or don’t.
Change by Design: How Design thinking transforms organisations and inspires innovation. – Tim Brown
The Innovation Delusion: How our obsession with the new has disrupted the work that matters most. – Andrew L. Russell and Lee Vinsel
Transform: A rebel’s guide for digital transformation. – Gerry McGovern
Universal principles of Design: cross-disciplinary encyclopedia covering 125 laws, guidelines, human biases, and general considerations important to successful design. – William Lidwell
Emotional Design: Why attractive things work better and other crucial insights into human-centered design. – Donald Norman
Magazines and blogs
Service design magazine
Down to earth tips to make the customer experience of your service suck less.