Digital collective

Engagement

Finding out customer needs, and whether we can help them

The digital services architect will set up an initial meeting with the customer. This is an opportunity to find out as much as possible about what the customer wants and needs. Sometimes an initial meeting is not enough time to understand this information, and an additional 2 weeks is spent on further research.

Essential engagement

The iron triangle

The ultimate balancing act and how to achieve agile project.

Risks and restrictions

The ultimate balancing act and how to achieve agile project.

Ultimate goal

The ultimate balancing act and how to achieve agile project.

Further engagement

Journey mapping

We map the end to end “as is” customer journey in the initial engagement phase so that we can understand what the service is there to provide and how customers interact with it.

Stakeholder mapping

We map the end to end “as is” customer journey in the initial engagement phase so that we can understand what the service is there to provide and how customers interact with it.

Leadership sign-off

Once enough information has been gathered, the leadership team will discuss whether we can (and should) deliver the project.

Proposal

If the leadership team believes we should go ahead with the project, we present a proposal to the customer.

Start ready

Ready the product owner, have a written proposal sign-off, the design brief
and prepare for kick-off!

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