Mental health is important to people, and a lot of people struggle with their mental health at some point in their lives. That is why it is crucial that mental health services; whether clinical, social care or voluntary sector, need to operate in a joined-up way that makes sense to people needing to access help.
There are many organisations in Cambridgeshire that offer support to people with varying needs and levels of mental health problems. The NHS is key within the mental health system and arguably, the organisation which ties everything else together.
Commissioners from Cambridgeshire County Council, Peterborough City Council and Cambridgeshire and Peterborough Clinical Commissioning Group (CCG) recognised that additional support from a voluntary organisations could help people access the help that they need. This support would also reduce the ever increasing demand on primary care mental health services. The Cambridgeshire, Peterborough and South Lincolnshire branch of Mind (CPSL Mind) were commissioned to provide this support.
LGSS Digital was asked to run a design hack with CPSL Mind and with the Primary Care Mental Health service (PCMH), as well as members of the commissioning team within Cambridgeshire County Council, CCG, voluntary organisations with experience of working within the mental health service and individuals who have been users of mental health services. The hack week took place from the 18th November and was based on the SPRINT methodology, created by Jake Knapp when working for Google Ventures.
The idea is to go through the human-centred design process in just 5 days with a small dedicated team – creatively solving a problem, prototyping a solution and testing it with real users. Hack weeks are incredibly beneficial as you come out with tangible and tested solutions at the end. They are also incredible environments to foster new relationships and build trust throughout the week, which paves the way for long term creative and collaborative working.
One of the most powerful aspects of the hack week was the fearless way the group came together to come up with a meaningful vision. It’s scary to be bold enough to create a sentence that everyone can support and get behind. It was so powerful to create a vision that the whole group kept going back to and reflected on throughout the week. The vision went through many iterations during the week, but the final version was incredibly strong and ambitious…